At Modani, we want our customers always to have an enjoyable experience, from your first glimpse at our online store to when you enter the store, all the way until you finalize your purchase. If you’re not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 7 days after delivery. Please be sure to familiarize yourself with the policy before completing your order. To Return Unopened Items Please contact our Customer Service to get a return authorization number at 800.606.7319 within three days of delivery.
For a full refund, the product must return in the original packaging. If you do not have the original packaging, we will need to apply a 35% restocking fee. If you have requested assembly service, you are still responsible for retaining the original packaging.
White Glove Delivery (Within 70 miles of our local delivery area)
Package is delivered directly to the room of your choice.
Delivery up to 2 flights of stairs included.
Customer signature required
Returns will only be accepted if the product is in its unused, new condition. Products that have damages, scratches, assembly marks, etc. or any will not be eligible for a return.
At the time of delivery, the carrier will provide you with a receipt and a Bill of Lading. Both are your record of shipment, an agreement of delivery, plus confirmation of the condition of your item.
Thoroughly inspect your cargo at the time of delivery and before you sign all documents. Do not sign the Bill of Lading until you have examined each item.
Returned items will be inspected within 3 days of receiving the merchandise into our warehouse, to ensure that they are in new condition.
Any items returned in new condition with its original packaging will incur a return shipping fee which will be deducted from the refund amount.
Any items returned in new condition but without its original packaging will incur up to 35% restocking fee and a return shipping fee, which will be deducted from the refund amount.
Damages incurred during return shipping due to insufficient packaging will not be eligible for a refund.
Return shipping is the same rate as our basic shipping fee.
The original shipping or delivery charges are non-refundable.
After we have inspected the returned goods, it generally takes 7 to10 business days for a refund to be credited back to you.
For any assistance, call our Customer Service Department at 800-606-7319, Monday through Friday, 9:30 am to 6 pm Eastern time.
Important Details for Scheduling Your Delivery Appointment
The carrier will call you 24-48 hours before delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to help the transport of your purchase.
Delivery teams are only able to deliver Monday-Friday during standard business hours, and they we provide a 2 to 4 hours delivery window.
Inform a modani representative if you have any circumstances that could affect the delivery (additional fees may apply):
Very narrow driveway
Ferry for island locations, etc. (fees may apply)
The driver will need to park in a specific place
Delivery to a side door or garage entrance
Please make sure not to miss your delivery appointment or else you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs
Non-Refundable / Final Sale Items
All items purchased from our clearance section or Items marked as Final Sale or Floor Samples cannot be returned.
Reporting damages on your order:
We package our products to remain intact during the transit to your home, however, sometimes things can occur that are beyond our control. If in the unlikely event, your item arrives in less than perfect condition please call us at 800-606-7319 or email us at email@example.com within 3 days of receiving the product and we will do our best to make it right.
SHIPPING/DELIVERY INFORMATION Standard Delivery (Curbside)
All freight is delivered to the curb or end of driveway outside the requested delivery address
You will be responsible for transport beyond that point
The orders will come in the original packaging
Customer signature is required.
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