Delivery and Return
To Return Unopened Items
Please contact our Customer Service to get a return authorization number at 800.606.7319 within 7 days of delivery.
For a full refund, the product must return in the original packaging. You will be responsible for the shipping costs related to the return of your order.
If you have requested assembly services, you are still responsible for retaining the original packaging, so be sure to save your original packaging.
Returns will only be accepted if the product is in its unused, new condition. Products that have damages, scratches, assembly marks, etc. or any will not be eligible for a return.
- Package is delivered directly to the room of your choice.
- The furniture is unpackaged and trash is removed by our service provider.
- Delivery up to 2 flights of stairs included.
- Customer signature required. Please make sure to notify the delivery provider of any damage or your desire to return your order at the time of delivery.
- Delivery to the front door.
- Assembly not included.
- If you leave in an apartment building, the order will be delivered inside the entrance of the building.
- You have to be present to receive the order. Arrangements are to be made as the driver will not move the order inside the home.
All freight is delivered to the curb or end of driveway outside the requested delivery address
- You will be responsible for transport beyond that point
- The orders will come in the original packaging
- Customer signature is required.
- Returned items will be inspected within 3 days of receiving the merchandise into our warehouse, to ensure that they are in new condition.
- Any items returned in new condition with its original packaging will incur a return shipping fee which will be deducted from the refund amount.
- Any items returned in new condition but without its original packaging will incur up to 35% restocking fee and a return shipping fee, which will be deducted from the refund amount.
- Damages incurred during return shipping due to insufficient packaging will not be eligible for a refund.
- Return shipping is the same rate as our basic shipping fee.
- The original shipping or delivery charges are non-refundable.
- After we have inspected the returned goods, it generally takes 7 to10 business days for a refund to be credited back to you.
- For any assistance, call our Customer Service Department at 800-606-7319, Monday through Friday, 9:30 am to 6 pm Eastern time.
The carrier will call you 24-48 hours before delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to help the transport of your purchase.
- Delivery teams are only able to deliver Monday-Friday during standard business hours, and they we provide a 2 to 4 hours delivery window.
- Inform a modani representative if you have any circumstances that could affect the delivery (additional fees may apply):
- Very narrow driveway
- Dead-end street
- Ferry for island locations, etc. (fees may apply)
- The driver will need to park in a specific place
- Delivery to a side door or garage entrance
- Please make sure not to miss your delivery appointment or else you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs
All items purchased from our clearance section or Items marked as Final Sale or Floor Samples cannot be returned.
Reporting damages on your order:
We package our products to remain intact during the transit to your home, however, sometimes things can occur that are beyond our control. If in the unlikely event, your item arrives in less than perfect condition please call us at 800-606-7319 or email us at customerservice@modani.com within 3 days of receiving the product and we will do our best to make it right.