Frequently Asked Questions
If you know the name of the product you're looking for, you can type it in the search box on the right top of any modani.com page. If not, you're welcome to browse using the drop down list per category.
When placing your order, your credit card institution will give Modani a payment authorization (hold of funds on your account). If the items is available and ready to ship, the hold wilI be confirmed which means the transaction will be charged to your card within 2-3 business days. If an item is temporarily unavailable, you will be informed and will decide whether you'd like to cancel it or wait for it and your charge will be adjusted accordingly.
Unfortunately, stores cannot process returns for furniture or other large items. Please contact Customer Service at 800.606.7319 for assistance with these returns.
You can find out about our return/Exhange policy here.
To change or cancel your order, contact Customer Service at 1.800.606.7319. Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival. We cannot accept changes or cancellations on some items, view our Return Policy.
Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
Your shipping costs will vary depending on the products you ordered and your shipping address. It will be determined at the time of placing you online order. As you enter your address, shipping charges will be calculated.
In the U.S.A, Modani is operating out of 7 States : California, Florida, Georgia, Illinois, New York, New Jersey, Pennsylvania and Texas. Any order placed with a delivery address within these States/Province will be charged the applicable sales tax. Orders placed outside those states will be exempt from sales tax charges during the checkout process. Where and when applicable, we collect sales tax on shipping and handling. Purchasers in some states may be responsible for reporting and paying applicable sales and/or use tax to their state.
Sales tax on the merchandise total is charged for items shipped to the following states : CA, FL, GA, IL, NY, TX,NJ,PA.
"If you are in the process of checking out and decide you do not want to complete the order, you can leave the checkout process at any time by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. If you logged into your Modani account before placing an order, the items in your cart will remain there for your next visit. If you are not a registered Modani user, or if you did not log into your account before placing an order, your cart will be deleted after 30 minutes of inactivity. If you confirmed the order and just changed your mind, you can contact Modani by email firstname.lastname@example.org, or call at 800.606.7319"
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.
Just call (800)606.7319. You will need your original order number, product name and the item number of the piece that needs replacement hardware (you can find it on the instruction sheet)
Just email email@example.com and a representative will answer you within 48 hours.
Our entire Modani furniture collection is represented online. Certain smaller or seasonal items may be available only through our catalog or select stores. If you have any questions, please call Modani at 800.606.7319.
If the item is not in stock, you will be notified by customer service within 24 hours (or the next business day) of placing your order.
For your convenience, all the items on your order will ship together. If the items are not all available, our online sales representative will contact you and you will have the option to be delivered as they become available.
If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 800.606.7319, and one of our sales associates will be happy to assist you.
For now, we only ship to the United States address. We do not ship to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. Check in the near future, as it might change.
You can find out return policy here.
When placing your order, your credit card institution will give Modani a payment authorization (hold of funds on your account). If the items is available and ready to ship, your order wilI be charged to your card within 2-3 business days. If an item is temporarily unavailable, you will be informed and will decide whether you'd like to cancel it or wait for it and your charge will be adjusted accordingly.
We accept all major credit cards: Visa, MasterCard, American Express and Discover.
Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.
If you purchased online and are due a refund, please contact one of our online sales specialist who will process the refund to the same form of payment used when placing your original order.
How long does my refund take? Refunds generally appear on your credit card statement in 7 to 10 business days. Since all online orders require a credit card as the method of payment, your refund will take the form of a credit back to the same card used to make the original purchase.
Please check our Store Locator page
Yes, absolutely safe. The payment is processed through a secured payment processor, which guarantees your security and privacy.
Yes, of course. Ordering on our site is safe and 100% guaranteed. We use The Payeezy eCommerce Solution, web leader checkout system that makes your shopping online perfectly safe. Your order information is delivered directly to First Data servers via a secure-session encryption process. Payeezy is a fast, secure, and convenient way to shop online.
We provide dedicated sales and services to interior designers, home developers, hotel, and business gift buyers. Learn More
Yes, our business-gift and incentives programs are designed to meet your needs year-round. Please call 800.606.7319 to speak with a sales associate or email us at firstname.lastname@example.org if you would like more information.
To receive a personal response, contact us here. If you have a question that we did not address, please call Modani customer service at 800.606.7319.