Your home is your sanctuary. After all, why shouldn’t it be when you spend your most intimate moments there? We want nothing more than for you to be delighted with your purchase. If you decide that your Modani purchase doesn’t meet your expectations or you’re not satisfied, we want to help. We now offer a 30-day return policy on any purchase our customers in the San Francisco Bay Area make at Modani Furniture. Please see our policy below for a successful return of your Modani home furniture or home décor order.
This promotion only applies to unassembled items.
The first step is to contact one of our considerate customer service agents to start the process via email at customerservicesanfran@modani.com or call our customer care team at 1-305-570-2352. Please be sure to have all your original documents with you before making the call, including the original invoice and the original name on order.
Once connected, an agent will advise you on how to return your items and receive your refund. The returned object will be inspected within 72 hours of arriving at our warehouse. All furniture and home décor items should return in their new condition with the original packaging still intact. Once our warehouse has examined and processed each piece, our team will proceed with your return and issue a refund.
Please note that each financial institution has a different policy, so it may take up to 10 business days for your refund to appear on your credit statement.
We’re feeling particularly generous. So much so, that we’re offering free in-home deliveries on all purchases of $500 or more (applied only to the cost of the merchandise before taxes and estimated shipping fees). Free shipping only applies to deliveries within 70 miles of the San Francisco showroom.
Additional fees may apply to locations outside of the 70-mile radius.
Should you decide to return one or more items from your Modani order, you will be refunded the purchase price of the item(s), minus the return shipping fee (if any).
If you choose to exchange one or more item(s), we will waive your return shipping fee. Our team will also arrange the pickup and drop off at the same time. All additional shipping fees are non-refundable.
We love our furniture, so we package each piece with care so that they arrive at your door ready to be arranged in your home. We courteously ask that you do the same by returning your items in pristine condition and the original packaging.
Without this crucial step, you will not be able to receive your refund and restocking fees up to 35% of the total order value will apply.
We can only accept returned products in as-new condition. To clarify, your home furnishings and home accessories must arrive at our warehouse without scratches, stains, damages, or any other modifications.
This promotion does not apply to custom orders and additional service such as assembly fees paid are non-refundable. Other costs, such as in-room delivery, assembly service, and for transportation and returns beyond the standard shipping zones or policies are non-refundable.
Our return policy does not cover design item marked as "Final Sale" at the time of the transaction. this includes home furniture, home accents, wall arts.
Things happen, and quite frankly, it sucks! Should an unfortunate event occur that allowed any Modani product to arrive at you in less than perfect condition, please send a detail description, plus photos to customerservicesanfran@modani.com or call our customer care team at 1-800-606-7319 within 7 days after delivery.
Also, please review our full terms & conditions before making your purchase.
Should you have any questions or concerns, please reach our Customer Service team, as they are the experts.
